Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with VyroShop™. We aim to provide a reliable and transparent delivery experience for all customers.

Processing Times

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak periods, promotions, holidays, or unforeseen circumstances, processing times may be extended.

Delivery Timeframes

All orders are shipped via Aramex Store-to-Door.

Estimated delivery time is:

  • 8–11 business days nationwide

Delivery timeframes are estimates only and are not guaranteed.

While we make every effort to ensure timely delivery, actual delivery times may vary due to factors outside our control.

Courier Delays

VyroShop™ is not responsible for delays caused by:

  • Courier operational issues

  • Adverse weather conditions

  • Public holidays

  • Road closures

  • Industrial action or strikes

  • High parcel volumes

  • Customs or regulatory inspections

  • Incomplete or incorrect delivery information supplied by the customer

  • Any event beyond our reasonable control

Delivery delays do not automatically entitle customers to refunds, cancellations, compensation, or chargebacks where the order has been properly dispatched.

Order Tracking

Once your order has been dispatched, tracking details will be provided via email or SMS where available.

Customers are responsible for monitoring their shipment using the tracking information supplied.

Shipping Fees

Shipping costs are displayed during checkout before payment is completed.

Any free shipping promotions are subject to the terms advertised at the time of purchase.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

VyroShop™ will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

If a parcel is returned due to an incorrect address, customers may be required to pay additional shipping fees before re-dispatch.

Lost Parcels

If a parcel appears lost while in transit, customers should contact us as soon as possible.

VyroShop™ will assist in opening an investigation with Aramex.

A parcel will only be considered lost after confirmation from the courier.

Delivered Parcels

Once Aramex confirms successful delivery to the address provided during checkout, responsibility for the parcel transfers to the customer.

VyroShop™ is not responsible for parcels that are lost, stolen, damaged, or misplaced after successful delivery has been confirmed by the courier.

Failed Deliveries

Where delivery cannot be completed due to customer unavailability, refusal of delivery, or incorrect information provided by the customer, any re-delivery fees may be charged to the customer.

Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests will be handled in accordance with our Return & Refund Policy.

Contact Us

For any shipping-related enquiries, please contact:

Email: kgaladiman@gmail.com

Please include your order number when contacting us so that we can assist you as quickly as possible.