Refund policy

Return & Refund Policy

Last Updated: June 2026

At VyroShop™, we are committed to providing quality products and excellent customer service. This Return & Refund Policy is designed to comply with applicable South African consumer protection laws, including the Consumer Protection Act, 2008 ("CPA").

1. Change of Mind Returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order.

To qualify for a change-of-mind return:

  • The product must be unused and unworn.

  • The product must be in its original packaging.

  • All accessories, manuals, charging cables, and included items must be returned.

  • The product must be in a resalable condition.

Customers are responsible for all return shipping costs associated with change-of-mind returns.

Original shipping fees are non-refundable.

Once the returned product has been inspected and approved, a refund will be issued to the original payment method within 7-14 business days.

2. Faulty, Defective, or Damaged Products

If your product arrives damaged, defective, or does not function as intended, please contact us within 6 months of delivery.

In accordance with Section 56 of the Consumer Protection Act, consumers may be entitled to:

  • A repair;

  • A replacement; or

  • A refund.

VyroShop™ reserves the right to inspect the product and verify the reported fault before approving a refund or replacement.

Photographic or video evidence may be requested to assist with the assessment process.

Where a valid defect is confirmed, VyroShop™ will cover reasonable return shipping costs.

3. Non-Returnable Items

For hygiene, health, and safety reasons, the following items cannot be returned unless they are defective:

  • Products showing signs of use.

  • Products with bodily contact contamination.

  • Products returned without original packaging.

  • Products damaged due to misuse, negligence, improper storage, unauthorized modification, or failure to follow product instructions.

4. Incorrect Usage and Wear & Tear

This product is intended to be used only as described in the provided instructions.

Returns, replacements, or refunds will not be provided for:

  • Normal wear and tear.

  • Cosmetic damage occurring after delivery.

  • Damage caused by accidents, misuse, water exposure, improper charging, unauthorized repairs, or modifications.

5. Return Approval Process

Before returning any item, customers must contact our support team and obtain return authorization.

Unauthorized returns may be refused and returned to the sender at the sender's expense.

Customers may be required to provide:

  • Order number;

  • Proof of purchase;

  • Description of the issue;

  • Photos or videos where applicable.

6. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your financial institution.

VyroShop™ is not responsible for delays caused by banks, payment providers, or courier services.

7. Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, it will be treated as a return request and subject to the conditions outlined in this policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, VyroShop™ shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use the product.

Nothing in this policy limits any rights that consumers may have under applicable South African law.

9. Contact Us

For all return, refund, or warranty requests, please contact:

Email: kgaladiman@gmail.com

Please include your order number and details of your request to assist us in providing prompt support.